Refund policy

We want you to love your Gloen jewelry. If something isn't right, we're here to help.

Returns & Exchanges

You have 30 days from the delivery date to request a return or exchange.

To be eligible, your item must be:

• Unworn, undamaged and in its original condition
• Returned with all original packaging: box, pouch and any tags
• Complete — sets must be returned in full; individual pieces from a set can't be returned separately

Earrings: for hygiene reasons, earrings must be returned unworn, with their original backs, in the original packaging. Earrings showing any sign of wear can't be accepted.

We currently accept returns from orders shipped within the United States only.

Your Options

You can choose a refund, store credit or an exchange. A flat $10 return fee covers your prepaid return label and is deducted from the amount you receive.

Example: you return a $60 piece — you'll get a $50 refund, $50 in store credit, or $50 toward a new piece (you pay any difference).

Damaged, defective or wrong items are never charged — see below.

Store credit is issued as a Gloen gift card and never expires.

Original shipping charges are non-refundable.

Final Sale

The following items can't be returned or exchanged:

• Items marked Final Sale at the time of purchase
• Gift cards
• Free gifts received with a purchase

Damaged, Defective or Wrong Item

Please inspect your order when it arrives. If your item is damaged, defective, or not what you ordered, email us at hello@gloen-us.com within 7 days of delivery with your order number and a photo of the item. We'll send a replacement or a full refund, with no return fee and no shipping cost.

Issues that appear after the first 7 days are covered by our 6-Month Limited Warranty.

Lost or Stolen Packages

If your tracking shows "delivered" but you didn't receive your order, contact us within 7 days of the delivery date and we'll open a claim with the carrier. Gloen is not responsible for packages confirmed delivered to the address provided at checkout.

How to Start a Return

1. Email hello@gloen-us.com with your order number and the item(s) you'd like to return, and let us know if you'd prefer an exchange, store credit or a refund.
2. We'll reply within 2 business days with your return label and instructions.
3. Pack your item securely in its original packaging and ship it within 7 days of receiving the label. Please use the label we provide — returns sent another way may be delayed.
4. Once your return arrives, we'll inspect it within 5 business days and email you the result.

Refund Timing

Approved refunds are issued to your original payment method. Depending on your bank, it can take 5–10 business days for the refund to appear. Store credit is sent by email the same day your return is approved.

Gloen reserves the right to refuse a return that arrives worn, damaged or incomplete. In that case, we'll ship the item back to you.

Contact

Questions? Email us at hello@gloen-us.com.

Gloen LLC