Shipping policy

Where We Ship

Gloen currently ships to addresses within the United States only, including P.O. boxes. We don't ship internationally at this time.

Processing Time

Orders are processed within 2–5 business days (Monday to Friday, excluding U.S. holidays). Orders placed on weekends or holidays are processed the next business day. You'll receive an email with your tracking number as soon as your order ships.

Shipping Rates & Delivery Times

We ship with USPS, UPS and FedEx from Kissimmee, Florida. Shipping rates and estimated delivery times are calculated at checkout based on your address and the shipping method you choose. Any free shipping offer currently available will be shown at checkout.

Delivery times are estimates provided by the carrier and begin once your order ships. Gloen isn't responsible for carrier delays, including those caused by weather or high seasonal volume.

Address Accuracy

Please double-check your shipping address before placing your order. If you notice a mistake, email us at hello@gloen-us.com as soon as possible — we can update the address only before your order ships. Packages returned to us because of an incorrect or incomplete address will be reshipped at the customer's cost.

Order Changes & Cancellations

You can request to change or cancel your order by emailing hello@gloen-us.com before it ships. Once your order has shipped, it can no longer be changed or canceled, but you can return it under our Return & Refund Policy.

Lost, Stolen or Damaged Packages

If your package arrives damaged, or if tracking shows "delivered" but you didn't receive it, contact us within 7 days of the delivery date at hello@gloen-us.com with your order number and photos when applicable. We'll work with the carrier to resolve it. Full details are in our Return & Refund Policy.

Contact

Questions? Email us at hello@gloen-us.com.

Gloen LLC